Medicare Assistance

The Seniors’ Health Insurance Information Program (SHIIP) provides free, unbiased education and assistance with Medicare. We can help you understand when and how to enroll, how to choose between the different Medicare options, and how to read your Medicare statements. We offer classes and one-on-one counseling appointments. 

During the month of September, we will be providing assistance by appointment through Zoom video chat.  To make a Zoom appointment, please choose the Book Now button below or call us at 919-245-4274.  

Book Now Form Website

You can also contact the North Carolina Department of Insurance for immediate assistance with Medicare and State Health Plan Retiree Options over the telephone. You can reach them 8am-5pm Monday through Friday at 1-855-408-1212.

Welcome to Medicare Classes are now available online through Zoom. 

Medicare’s Open Enrollment Period begins October 15 and runs through December 7.  We will provide in-person assistance by appointment at both Senior Centers as well as Zoom appointments.  We will begin scheduling these appointments on October 1. 

For information about changes to the NC State Retiree options for Medicare beneficiaries, please visit

For assistance with ACA/Obamacare issues, we suggest you contact the Piedmont Community Health Center at 919-724-5227. You may also contact Jeanne Chamberlin, the SHIIP Program Coordinator for Orange County at 919-245-4240.

New to Medicare
Changing Your Medicare Plan
Help with Medicare Costs
Medicare Class Schedule