Hurricane Florence resources
This page will include resources for residents to report issues or request assistance during and after Hurricane Florence. Note that emergency response times will be slower than normal due to expected travel difficulty and an increased demand.
- For downed trees, debris in a roadway or a flooded road, assure that you are in a safe location and call 9-1-1. Remember, if you encounter a flooded road, Turn Around, Don't Drown!
- For downed trees on private property contact the primary insurer of the property and then contact a private debris removal company. Orange County does not remove trees or debris from private property.
- To report non-emergency damage, use our Community Damage Reporting tool. This will enable Emergency Services to identify areas with heavy damage and provide resources where needed.
- Businesses are encouraged to use the Community Damage Reporting tool to report any damages incurred from the Hurricane or the flooding, as this will help the county determine if it is eligible for additional state or federal relief funding.
Voluntary cleanup, debris removal assistance
Several relief agencies through the North Carolina Voluntary Organizations Active in Disaster (VOAD) are staffing a hotline for free debris removal and home cleanup after the recent hurricane and flooding. This hotline will connect affected residents with reputable and vetted relief agencies that will assist in chainsaw work, debris removal, cleanup, and tarping roofs, as they are able. All services are free, but service is not guaranteed due to the overwhelming need. Families affected by the disaster with home cleanup needs may call 800-451-1954.
Phone lines will be open until further notice. This hotline cannot assist with social services such as food, clothing, shelter, insurance, or questions about FEMA registration.
- Duke Power: 1-800-POWERON (1-800-769-3766) (Click here for Duke Power outage maps)
- Piedmont Electric: Main Office:1-800-449-2667 OR Report Outage:1-800-222-3107 (PEMC outage map)
- PSNC: 1-877-776-2427 (Click here for signs of a gas leak)
- Town of Hillsborough water customers should report water line breaks and other water-related emergencies by calling 919-732-3621.
Spanish Language Resources
- El horario de apertura de los refugios de emergencia es a las 6 p.m. (PDF)
- Servicio Nacional de Meteorología: Peligroso Huracán Florence traerá impactos amenazantes a la vida a NC central (Hora Emitido: 8 AM Viernes, 14 de septiembre del 2018) (PDF)
- Coma alimentos seguros (PDF)
- Beba agua que sea segura (PDF)
- Cómo desinfectar el agua (PDF)